Mill Creek Entertainment is addressing questions, concerns and issues with the recent Blu-ray release of
Miami Vice: The Complete Series, announcing a disc replacement program that resolves various Season 1 audio errors on discs 1 and 4 of the set.
The Mill Creek response reads as follows:
To our customers and fans of Miami Vice, we thank you for your patronage and passionate responses to the Miami Vice - Complete Series release on Blu-ray. We appreciate the messages we have received and have been following on forums and social media. We have investigated and reviewed the issues found, debated, and discussed. We hope we can provide answers and clarity because we want fans to be able to enjoy this landmark TV series to its fullest.
- Aspect Ratio: It has always been our intention to release the series in its original, full screen aspect ratio which is how the HD masters were provided to us.
- Packaging: Based on customer feedback, we chose to package this product using standard Blu-ray cases inside a slipcase instead of packaging using cardboard sleeves. Unfortunately, we cannot control how our resellers re-package and ship direct-to-consumer, so for any consumers receiving damaged product from shipping, please notify the retailer directly.
- Audio Sync: The audio throughout the series is in sync as on the masters provided. For those moments questioned, they are a result of dubbing (ADR) from the production of the show. We have been unable to identify any occurrence of asynchronous audio as a result of our authoring of the episodes. We have concluded that the issues are more noticeable now than in previous DVD releases due to the uncompressed DTS-HD Master Audio and HD video which cause these slight imperfections to become much more audible than ever before. This also affects the dynamic range in the audio during scenes where background audio may also become more noticeable. This will vary by individual home audio systems, setups, and personalized audio settings.
- 5.1 Audio: We have re-QCed each and every episode across all five seasons and have identified the following 4 episodes in Season 1 which have errors with the new 5.1 lossless audio:
- "Heart of Darkness" - The 5.1 audio track does have issues in the mix creating an echo/reverb-like effect that phases in and out periodically throughout the episode.
- "The Home Invaders" and "Nobody Lives Forever" - The 5.1 DTS-HD Master Audio tracks were accidentally left-off the disc after we conducted the original QC.
- "Evan" - The 5.1 audio track does have issues in the mix creating an echo/reverb-like effect that phases in and out periodically throughout the episode.
We apologize for these errors and are fully prepared to fix the issues in Season 1 on Discs 1 and 4 of the Blu-ray Complete Series set. We will send disc replacements out to customers who contact us and provide us with proof of purchase. It will take several weeks for replacement discs to become available, so we appreciate your patience as we work to resolve these errors. Please contact our Customer Service at support@millcreekent.com