Walt Disney Studios Home Entertainment has created a Blu-ray disc exchange program to address issues present on the Diamond Edition release of
The Little Mermaid. The key mistake the replacement disc and its revised 1080p video presentation corrects is a pair of switched shots that result in an audio sync error during Ariel's "Part of Your World." Blu-ray.com has ordered a replacement disc and will confirm which other errors have also been addressed once it arrives.
Simply call Walt Disney Studios Home Entertainment Guest Relations at 1-800-723-4763 (888-877-2843 in Canada) or submit a message online
here to begin the process.
The replacement disc is free. Disney only requires your name, mailing address and disc-specific details (easily found on your retail copy of
The Little Mermaid). From there, you will be sent a pre-paid, USPS return-mail label with which to return your 2D BD or DVD copy. (A 3D disc replacement has yet to be announced.) Disney is currently estimating the exchange process will take 4-8 weeks, although it may be less.